Love Provisions Frequently Asked Questions

Account Assistance

Forgot Your Password?
If you've forgotten your password, simply click on the "forgot password" button when logging in. You'll receive an email containing a link to reset it. Alternatively, you can reach out to our customer service team for assistance at 800-299-8992, available from 8am to 5pm, Monday through Friday, or email us at info@chefloveprovisions.com.

Unsubscribing from Emails
To unsubscribe from our emails, you can click the unsubscribe button located at the bottom of any email you've received from us. Additionally, you have the option to adjust your email preferences.

Payment Queries

Handling Payments
We accept all major credit cards, including Visa, American Express, MasterCard, and Discover. Credit card transactions are handled by a trusted third-party vendor. If you encounter issues with your credit card, we recommend contacting your bank. For further assistance, please contact our customer service team at 800-299-8992, available from 8am to 5pm, Monday through Friday, or email us at info@chefloveprovisions.com.

Discounts and Offers
Upon signing up, first-time users will receive a one-time $10 discount on their initial order, with a discount code provided in the confirmation email. Subsequent orders will be subject to standard charges unless otherwise specified.

Shipping and Delivery Information

Shipping Options
All our products are shipped via FedEx 2Day Delivery, available nationwide (excluding Hawaii, Alaska, and Puerto Rico).

Order Confirmation
You should receive an order confirmation within 24 hours of placing your order. If you haven't received it, please contact our customer service team at 800-299-8992, available from 8am to 5pm, Monday through Friday, or email us at info@chefloveprovisions.com.

Delivery Timeline
Our frozen food deliveries typically take between 3 to 8 days. For a detailed shipping schedule, please refer to our Shipping Policy.

Order Management

Order Cancellation
To cancel an order, it must be done on the same day it was placed. You can cancel by calling 800-299-8992, available from 8am to 5pm, Monday through Friday, or by emailing us at info@chefloveprovisions.com. If you placed your order after regular business hours, please send us an email.

Product Concerns

Missing or Delayed Deliveries
If your products haven't been delivered within 8 days of placing your order, please utilize the tracking number provided in your shipping confirmation email. For further assistance, contact our customer service team at 800-299-8992, available from 8am to 5pm, Monday through Friday, or email us at info@chefloveprovisions.com.

Product Condition
All our products are shipped frozen, with each order packed in an insulated box containing 5-7 pounds of dry ice per day in transit. In the event of thawed or damaged products, please contact us promptly at 800-299-8992, available from 8am to 5pm, Monday through Friday. If possible, email us a picture at info@chefloveprovisions.com.

Dry Ice Handling
Dry ice should be handled with care. Avoid direct contact with your skin, and allow it to sublimate naturally. Place the dry ice outside in a well-ventilated container, away from children and pets.

Refunds and Replacements
Cuisine Solutions does not offer refunds for products. However, under certain circumstances, we may provide special discounts or replacements. If you're missing part of your order, please contact us within 48 hours. For any questions or concerns, reach out to our customer service team at 800-299-8992, available from 8am to 5pm, Monday through Friday, or email us at info@chefloveprovisions.com.