Love Provisions Frequently Asked Questions

Payment Queries

Handling Payments
We accept all major credit cards, including Visa, American Express, MasterCard, and Discover. Credit card transactions are handled by a trusted third-party vendor. If you encounter issues with your credit card, we recommend contacting your bank. For further assistance, please contact our customer service team at 817-624-9712, available from 9am to 5pm, Monday through Friday, or email us at provisions@cheftimlove.com.

Shipping and Delivery Information

Shipping Options
All our products are shipped via FedEx 2Day Delivery, available nationwide (excluding Hawaii, Alaska, and Puerto Rico).

Order Confirmation
You should receive an order confirmation within 24 hours of placing your order. If you haven't received it, please contact our customer service team at 817-624-9712, available from 9am to 5pm, Monday through Friday, or email us at provisions@cheftimlove.com.

Delivery Timeline
Our frozen food deliveries typically take between 3 to 8 days. For a detailed shipping schedule, please refer to our Shipping Policy.

Order Management

Order Cancellation
To cancel an order, it must be done on the same day it was placed. You can cancel by calling 817-624-9712, available from 9am to 5pm, Monday through Friday, or by emailing us at provisions@cheftimlove.com. If you placed your order after regular business hours, please send us an email.

Product Concerns

Missing or Delayed Deliveries
If your products haven't been delivered within 8 days of placing your order, please utilize the tracking number provided in your shipping confirmation email. For further assistance, contact our customer service team at 817-624-9712, available from 9am to 5pm, Monday through Friday, or email us at provisions@cheftimlove.com.

Product Condition
All our products are shipped frozen, with each order packed in an insulated box containing 5-7 pounds of dry ice per day in transit. In the event of thawed or damaged products, please contact us promptly at 817-624-9712, available from 9am to 5pm, Monday through Friday. If possible, email us a picture at provisions@cheftimlove.com.

Dry Ice Handling
Dry ice should be handled with care. Avoid direct contact with your skin, and allow it to sublimate naturally. Place the dry ice outside in a well-ventilated container, away from children and pets.

Refunds and Replacements
If you're missing part of your order, please contact us within 48 hours. For any questions or concerns, reach out to our customer service team at 817-624-9712, available from 9am to 5pm, Monday through Friday, or email us at provisions@cheftimlove.com.